:root{--nx-navy: #0a2d8f;--nx-blue: #006cff;--nx-teal: #599e9f;--nx-mist: #e6edf7;--brand-primary: var(--nx-blue);--brand-accent: #ffffff;--nx-white: #ffffff;--nx-white-a10: rgb(255 255 255 / .1);--nx-white-a16: rgb(255 255 255 / .16);--nx-slate-08: #0f172a;--nx-slate-12: #172033;--nx-slate-16: #1e293b;--nx-slate-22: #25344d;--nx-slate-27: #334155;--nx-slate-36: #475569;--nx-slate-40: #526071;--nx-slate-41: #55627a;--nx-slate-47: #627086;--nx-slate-48: #64748b;--nx-slate-61: #8894ab;--nx-slate-66: #94a3b8;--nx-slate-85: #cbd5e1;--nx-slate-85b: #c9d6ee;--nx-slate-86: #c7d7f2;--nx-slate-88: #d6deea;--nx-slate-90: #dbe4f3;--nx-slate-91: #dfe5ef;--nx-slate-91b: #dce6f5;--nx-slate-94: #e8edf5;--nx-slate-95b: #eaf2ff;--nx-slate-95: #eef2f8;--nx-slate-96c: #eef2ff;--nx-slate-96: #eef5ff;--nx-slate-96b: #f1f5f9;--nx-slate-98b: #f5f9ff;--nx-slate-98: #f8fafd;--nx-slate-08-a40: rgb(15 22 41 / .4);--nx-slate-08-a35: rgb(15 22 41 / .35);--nx-slate-08-a12: rgb(15 23 42 / .12);--nx-slate-08-a08: rgb(15 23 42 / .08);--nx-blue-46: #2563eb;--nx-blue-50: #2f6fed;--nx-blue-76: #9bbcf5;--nx-blue-85: #c7d2fe;--nx-blue-17-a08: rgb(24 42 70 / .08);--nx-blue-49-a16: rgb(0 108 255 / .16);--nx-indigo-28: #3730a3;--nx-indigo-43: #7c3aed;--nx-indigo-50: #6366f1;--nx-indigo-50-a18: rgb(99 102 241 / .18);--nx-cyan-56: #0891b2;--nx-teal-44: #0f766e;--nx-green-37: #166534;--nx-green-39: #176a3a;--nx-green-45: #027a48;--nx-green-45b: #0f7a4f;--nx-green-89: #b7ebc6;--nx-green-92: #bbf7d0;--nx-green-95: #d1fadf;--nx-green-98: #ecfdf3;--nx-green-98b: #f0fdf4;--nx-green-99: #f6fef9;--nx-amber-72: #f59e0b;--nx-amber-76: #eab308;--nx-amber-77: #f0b429;--nx-amber-88: #fed7aa;--nx-amber-90b: #fedf89;--nx-amber-90: #f2e3a6;--nx-amber-91: #fde68a;--nx-amber-93: #ffe6c7;--nx-amber-98: #fff7ed;--nx-amber-99: #fffbeb;--nx-amber-99b: #fffcf5;--nx-orange-30: #7c2d12;--nx-orange-38: #92400e;--nx-orange-38b: #854d0e;--nx-orange-39: #8a4b00;--nx-orange-43: #b93815;--nx-orange-45: #b54708;--nx-orange-46: #c2410c;--nx-orange-60: #d97706;--nx-orange-97: #fff4ed;--nx-red-10: #3b0a0a;--nx-red-29: #7a271a;--nx-red-40: #b42318;--nx-red-40b: #b91c1c;--nx-red-80: #f4b7ae;--nx-red-86b: #fecaca;--nx-red-86: #ffccc7;--nx-red-87: #fbcfca;--nx-red-95: #fdecec;--nx-red-96: #fff1f0;--nx-red-98: #fff7f6;--nx-red-99: #fffbfa;--color-text: var(--nx-slate-12);--color-text-secondary: var(--nx-slate-27);--color-text-muted: var(--nx-slate-48);--color-on-accent: var(--nx-white);--color-danger-text: var(--nx-red-40);--color-success-text: var(--nx-green-45);--color-warning-text: var(--nx-orange-38);--color-surface: var(--nx-white);--color-surface-subtle: var(--nx-slate-98);--color-surface-muted: var(--nx-slate-96b);--color-info-surface: var(--nx-slate-96);--color-danger-surface: var(--nx-red-96);--color-success-surface: var(--nx-green-98);--color-warning-surface: var(--nx-amber-99);--color-border: var(--nx-slate-91);--color-border-subtle: var(--nx-slate-94);--color-border-medium: var(--nx-slate-88);--color-border-strong: var(--nx-slate-85);--color-info-border: var(--nx-blue-76);--color-danger-border: var(--nx-red-86);--color-success-border: var(--nx-green-89);--color-warning-border: var(--nx-amber-91);--color-info-text: var(--nx-navy);--color-danger-solid: var(--nx-red-40);--color-page: var(--nx-mist);--color-focus: var(--brand-primary);--radius-xs: 4px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-pill: 999px;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--space-6: 32px;color:var(--color-text);background:var(--nx-mist);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}a{color:inherit;text-decoration:none}button{font:inherit}:where(a,button,input,select,textarea,summary,[tabindex],[role=button]):focus-visible{outline:2px solid var(--color-focus);outline-offset:2px}._sidebar_12oy6_187 :where(a,button):focus-visible{outline-color:var(--color-on-accent)}._portal-search_12oy6_192:focus-within,._cmdk-input-row_12oy6_193:focus-within{outline:2px solid var(--color-focus);outline-offset:-2px}._visually-hidden_12oy6_198{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}._screen-center_12oy6_210,._login-page_12oy6_211{min-height:100vh;display:grid;place-items:center;padding:24px}._login-panel_12oy6_218{width:min(440px,100%);background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:32px;box-shadow:0 18px 50px var(--nx-blue-17-a08)}._login-panel_12oy6_218 h1{margin:6px 0 12px;font-size:28px;line-height:1.15}._login-panel_12oy6_218 p{margin:0 0 24px;color:var(--nx-slate-40);line-height:1.6}._auth-status-panel_12oy6_239{position:relative}._auth-status-icon_12oy6_243,._access-denied-icon_12oy6_244{width:42px;height:42px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-md);background:var(--nx-amber-98);color:var(--nx-orange-46);margin-bottom:14px}._auth-status-details_12oy6_256,._access-denied-details_12oy6_257{padding:12px;border:1px solid var(--nx-amber-88);border-radius:var(--radius-sm);background:var(--nx-amber-98);color:var(--nx-orange-30);font-size:13px;line-height:1.45;overflow-wrap:anywhere}._auth-error-actions_12oy6_268{display:flex;flex-wrap:wrap;gap:10px}._loading-card_12oy6_274{display:inline-flex;align-items:center;gap:10px;min-height:48px;padding:0 18px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--nx-slate-40);font-weight:700;box-shadow:0 18px 50px var(--nx-blue-17-a08)}._loading-dot_12oy6_288{width:10px;height:10px;border-radius:var(--radius-pill);background:var(--brand-primary);animation:_pulse-dot_12oy6_1 1s ease-in-out infinite}._primary-button_12oy6_296{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 16px;border-radius:var(--radius-sm);background:var(--brand-primary);color:var(--color-on-accent);font-weight:700;border:0;cursor:pointer}._primary-button_12oy6_296:disabled{opacity:.65;cursor:not-allowed}._primary-button_12oy6_296._compact_12oy6_316{min-height:36px;padding:0 12px;font-size:14px}._secondary-button_12oy6_322{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 16px;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--nx-slate-22);font-weight:700;cursor:pointer}._secondary-button_12oy6_322:disabled{opacity:.65;cursor:not-allowed}._danger-button_12oy6_342{border-color:var(--nx-red-86b);color:var(--nx-red-40b)}._danger-button_12oy6_342:hover{background:var(--color-danger-surface)}._app-shell_12oy6_351{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}._sidebar_12oy6_187{background:var(--nx-navy);color:var(--nx-slate-91b);padding:24px 18px}._brand_12oy6_363{display:block;margin-bottom:28px;color:var(--color-on-accent);font-size:20px;font-weight:800}._nav_12oy6_371{display:grid;gap:6px}._nav_12oy6_371 a{padding:10px 12px;border-radius:var(--radius-sm);color:var(--nx-slate-85b)}._nav_12oy6_371 a:hover{background:var(--nx-white-a10);color:var(--color-on-accent)}._nav_12oy6_371 a[aria-current=page]{background:var(--nx-white-a16);color:var(--color-on-accent);box-shadow:inset 3px 0 0 var(--nx-teal)}._main_12oy6_396{min-width:0;padding:28px}._topbar_12oy6_401{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:24px}._topbar_12oy6_401 h1{margin:2px 0 0;font-size:28px}._eyebrow_12oy6_414{margin:0;color:var(--nx-slate-40);font-size:12px;font-weight:800;letter-spacing:0;text-transform:uppercase}._session-menu_12oy6_423{display:flex;align-items:center;gap:10px;color:var(--nx-slate-40)}._icon-button_12oy6_430{width:36px;height:36px;display:inline-grid;place-items:center;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--nx-slate-22);cursor:pointer}._icon-button_12oy6_430._danger_12oy6_342{color:var(--color-danger-text)}._icon-button_12oy6_430._danger_12oy6_342:hover{border-color:var(--nx-red-80);background:var(--color-danger-surface)}._icon-button_12oy6_430:disabled{opacity:.65;cursor:not-allowed}._surface_12oy6_456{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);padding:22px}._access-denied_12oy6_244{max-width:680px;display:flex;align-items:flex-start;gap:14px}._access-denied_12oy6_244 h2{margin:0 0 8px}._access-denied_12oy6_244 p{margin:0;color:var(--nx-slate-40);line-height:1.6}._access-denied_12oy6_244 ._access-denied-details_12oy6_257{margin-top:12px}@keyframes _pulse-dot_12oy6_1{0%,to{opacity:.35;transform:scale(.8)}50%{opacity:1;transform:scale(1)}}._section-header_12oy6_497{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}._section-header_12oy6_497 h2{margin:0;font-size:18px}._section-copy_12oy6_510{margin:4px 0 0;color:var(--color-text-muted);font-size:14px}._section-gap_12oy6_516{margin-top:18px}._status-pill_12oy6_520{padding:5px 9px;border-radius:var(--radius-pill);background:var(--nx-slate-95b);color:var(--nx-navy);font-size:12px;font-weight:800}._queue-grid_12oy6_529,._settings-list_12oy6_530{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}._queue-grid_12oy6_529>div,._settings-list_12oy6_530>div,._settings-list_12oy6_530>a,._search-placeholder_12oy6_539{min-height:96px;border:1px solid var(--color-border);border-radius:var(--radius-md);display:grid;place-items:center;color:var(--nx-slate-40);background:var(--color-surface-subtle)}._settings-list_12oy6_530>a:hover{border-color:var(--color-info-border);color:var(--nx-navy);background:var(--color-info-surface)}._portal-search_12oy6_192{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;border:1px solid var(--color-border-strong);border-radius:var(--radius-md);padding:0 12px;background:var(--color-surface)}._portal-search_12oy6_192 svg{color:var(--nx-slate-40)}._portal-search_12oy6_192 input{width:100%;border:0;padding:14px 0;color:var(--color-text);background:transparent;font:inherit;outline:none}._settings-list_12oy6_530{grid-template-columns:repeat(3,minmax(0,1fr))}._record-list_12oy6_587{display:grid;grid-template-columns:minmax(0,1fr);gap:12px}._asset-toolbar_12oy6_593{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,150px) minmax(0,150px) auto;gap:10px;margin-bottom:18px}._asset-toolbar_12oy6_593 input,._asset-toolbar_12oy6_593 select{width:100%;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:10px 12px;color:var(--color-text);background:var(--color-surface);font:inherit}._asset-relation-list_12oy6_612,._ticket-asset-list_12oy6_613,._asset-link-form_12oy6_614{display:grid;gap:8px}._asset-relation_12oy6_612{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._asset-relation_12oy6_612 span,._asset-assignment-row_12oy6_631 span,._asset-software-row_12oy6_632 span,._ticket-asset-item_12oy6_633 span{color:var(--color-text-muted);font-size:13px}._asset-assignment-row_12oy6_631,._asset-software-row_12oy6_632{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:10px;align-items:center;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._asset-assignment-row_12oy6_631>div,._asset-software-row_12oy6_632>div{display:grid;gap:4px;min-width:0}._asset-software-list_12oy6_657{display:grid;gap:8px}._asset-software-form_12oy6_662{display:grid;grid-template-columns:repeat(2,minmax(0,1fr)) auto;gap:10px;align-items:end;margin-top:10px}._ticket-asset-item-row_12oy6_670{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}._ticket-asset-item_12oy6_633{display:grid;gap:4px;padding:10px 12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._ticket-asset-item_12oy6_633:hover{border-color:var(--color-info-border);background:var(--color-info-surface)}._asset-link-form_12oy6_614{margin-top:10px}._relation-form_12oy6_695{grid-template-columns:minmax(0,1fr) 180px auto;align-items:end;margin-top:0}._asset-link-form_12oy6_614 label{display:grid;gap:7px;color:var(--color-text-secondary);font-size:14px;font-weight:700}._asset-link-form_12oy6_614 select{width:100%;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:10px 12px;color:var(--color-text);background:var(--color-surface);font:inherit}._compact-header_12oy6_719{margin-bottom:10px}._surface-subsection_12oy6_723{display:grid;gap:12px;margin-top:20px;padding-top:18px;border-top:1px solid var(--color-border)}._empty-state_12oy6_731{min-height:120px;display:grid;place-items:center;border:1px dashed var(--color-border-strong);border-radius:var(--radius-md);color:var(--nx-slate-47);background:var(--color-surface-subtle)}._empty-state_12oy6_731._compact_12oy6_316{min-height:72px}._empty-state_12oy6_731._error_12oy6_745,._form-error_12oy6_746{color:var(--color-danger-text);background:var(--color-danger-surface);border-color:var(--color-danger-border)}._form-success_12oy6_752,._success-banner_12oy6_753{border:1px solid var(--color-success-border);border-radius:var(--radius-sm);padding:10px 12px;color:var(--nx-green-39);background:var(--color-success-surface);font-size:14px;font-weight:700}._email-smoke-result_12oy6_763{display:flex;flex-wrap:wrap;gap:10px;align-items:center}._email-smoke-result_12oy6_763 code{overflow-wrap:anywhere;color:var(--color-text-secondary);font-size:12px}._ticket-table_12oy6_776{display:grid;border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden}._agent-workspace-layout_12oy6_783{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}._agent-queue-column_12oy6_792{display:grid;gap:12px;min-width:0}._agent-queue-panel_12oy6_798{min-width:0;overflow-x:auto}._queue-pagination_12oy6_803{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:flex-end}._queue-pagination_12oy6_803 label{display:inline-flex;gap:8px;align-items:center;color:var(--color-text-muted);font-size:13px;font-weight:700}._queue-pagination_12oy6_803 select{min-height:34px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:6px 28px 6px 10px;color:var(--color-text);background:var(--color-surface);font:inherit}._portal-ticket-list_12oy6_830{display:grid;gap:12px}._portal-ticket-item_12oy6_835{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:center;min-height:104px;padding:16px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._portal-ticket-item_12oy6_835:hover{border-color:var(--color-info-border);background:var(--color-info-surface)}._portal-ticket-item_12oy6_835 strong{display:block;margin-top:4px;color:var(--color-text)}._portal-ticket-item_12oy6_835 p{margin:7px 0 0;color:var(--color-text-muted);line-height:1.5;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}._portal-ticket-meta_12oy6_868{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}._ticket-row_12oy6_875{display:grid;grid-template-columns:90px minmax(180px,1.4fr) 130px 110px 110px minmax(120px,.8fr);gap:14px;align-items:center;min-height:52px;padding:0 14px;border-bottom:1px solid var(--color-border-subtle);color:var(--color-text-secondary)}._ticket-row_12oy6_875:last-child{border-bottom:0}._ticket-row_12oy6_875:not(._ticket-row-head_12oy6_890):hover{background:var(--color-surface-subtle)}._ticket-row_12oy6_875:not(._ticket-row-head_12oy6_890)._active_12oy6_389{background:var(--color-info-surface);box-shadow:inset 3px 0 0 var(--brand-primary)}._ticket-row_12oy6_875[role=button]{cursor:pointer}._ticket-row-head_12oy6_890{min-height:42px;background:var(--color-surface-muted);color:var(--color-text-muted);font-size:12px;font-weight:800;text-transform:uppercase}._agent-ticket-row_12oy6_912{grid-template-columns:var(--agent-row-columns, 28px 90px minmax(180px, 1.4fr) 130px 110px 110px minmax(120px, .8fr) minmax(120px, .8fr))}._agent-ticket-row_12oy6_912 input[type=checkbox]{width:16px;height:16px}._ticket-preview-panel_12oy6_921{position:sticky;top:18px;display:grid;grid-template-columns:minmax(0,1fr);gap:14px;min-width:0;padding:16px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface)}._ticket-preview-header_12oy6_935{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}._ticket-preview-header_12oy6_935 h3,._ticket-preview-panel_12oy6_921 h4,._ticket-preview-panel_12oy6_921 p{margin:0}._ticket-preview-header_12oy6_935 h3{margin-top:3px;font-size:20px}._ticket-preview-panel_12oy6_921 h4{font-size:16px;line-height:1.35}._ticket-preview-panel_12oy6_921 p{color:var(--nx-slate-36);line-height:1.6;overflow:hidden;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical}._ticket-preview-notice_12oy6_967{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:40px;padding:9px 10px;border:1px solid var(--nx-green-92);border-radius:var(--radius-md);background:var(--nx-green-98b);color:var(--nx-green-37);font-size:13px;font-weight:800}._ticket-preview-notice_12oy6_967._error_12oy6_745{border-color:var(--color-danger-border);background:var(--color-danger-surface);color:var(--color-danger-text)}._ticket-preview-notice_12oy6_967 button{display:inline-grid;place-items:center;width:26px;height:26px;border:0;border-radius:var(--radius-sm);background:transparent;color:inherit;cursor:pointer}._ticket-preview-notice_12oy6_967 button:hover{background:var(--nx-slate-08-a08)}._ticket-preview-metrics_12oy6_1004{display:flex;flex-wrap:wrap;gap:8px;align-items:center}._ticket-preview-metrics_12oy6_1004>span:not(._status-chip_12oy6_1011):not(._sla-badge_12oy6_1011){display:inline-flex;align-items:center;min-height:28px;padding:0 9px;border:1px solid var(--color-border-medium);border-radius:var(--radius-pill);background:var(--color-surface-subtle);color:var(--nx-slate-36);font-size:12px;font-weight:800;text-transform:uppercase}._ticket-preview-facts_12oy6_1025{display:grid;gap:10px;margin:0}._ticket-preview-facts_12oy6_1025 div{display:grid;gap:4px;padding:10px;border:1px solid var(--color-border-subtle);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._ticket-preview-facts_12oy6_1025 dt{display:inline-flex;align-items:center;gap:6px;color:var(--color-text-muted);font-size:12px;font-weight:800;text-transform:uppercase}._ticket-preview-facts_12oy6_1025 dd{margin:0;color:var(--color-text);font-weight:700}._ticket-preview-actions_12oy6_1056{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}._ticket-preview-actions_12oy6_1056 ._secondary-button_12oy6_322{justify-content:center;min-height:38px}._ticket-preview-reply_12oy6_1067{display:grid;grid-template-columns:minmax(0,1fr);gap:8px;padding-top:2px}._ticket-preview-reply-head_12oy6_1074{display:flex;align-items:center;justify-content:space-between;gap:10px}._ticket-preview-reply_12oy6_1067 label{color:var(--nx-slate-36);font-size:12px;font-weight:800;text-transform:uppercase}._ticket-preview-reply-mode_12oy6_1088{display:inline-grid;grid-template-columns:repeat(2,minmax(0,1fr));min-height:30px;padding:2px;border:1px solid var(--color-border-medium);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._ticket-preview-reply-mode_12oy6_1088 button{min-width:72px;border:0;border-radius:var(--radius-sm);background:transparent;color:var(--color-text-muted);font:inherit;font-size:12px;font-weight:800;cursor:pointer}._ticket-preview-reply-mode_12oy6_1088 button._active_12oy6_389{background:var(--color-surface);color:var(--nx-navy);box-shadow:0 1px 2px var(--nx-slate-08-a12)}._ticket-preview-reply-mode_12oy6_1088 button:disabled{cursor:not-allowed;opacity:.65}._ticket-preview-reply_12oy6_1067 textarea{width:100%;resize:vertical;min-height:96px;border:1px solid var(--color-border-strong);border-radius:var(--radius-md);padding:10px 12px;color:var(--color-text);background:var(--color-surface);font:inherit;line-height:1.5}._ticket-preview-reply_12oy6_1067 textarea:focus{border-color:var(--brand-primary);outline:3px solid var(--nx-blue-49-a16)}._reply-macro-panel_12oy6_1139{display:grid;gap:8px;padding:10px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._reply-macro-row_12oy6_1148,._reply-macro-actions_12oy6_1149,._reply-macro-save_12oy6_1150{display:flex;flex-wrap:wrap;gap:8px;align-items:center}._reply-macro-row_12oy6_1148 select,._reply-macro-actions_12oy6_1149 select,._reply-macro-actions_12oy6_1149 input,._reply-macro-save_12oy6_1150 input{min-height:34px;min-width:0;flex:1 1 120px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:0 10px;background:var(--color-surface);color:var(--color-text);font:inherit}._reply-macro-save_12oy6_1150 input{flex-basis:180px}._ticket-preview-reply-actions_12oy6_1176{display:flex;align-items:center;justify-content:flex-end;gap:8px}._preview-file-input_12oy6_1183{flex:1 1 auto;min-width:0;min-height:40px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:7px 10px;color:var(--color-text);background:var(--color-surface);font:inherit}._preview-file-input_12oy6_1183::file-selector-button{min-height:28px;margin-right:10px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);background:var(--color-surface-subtle);color:var(--color-text);font:inherit;font-weight:800;cursor:pointer}._preview-file-input_12oy6_1183:disabled{cursor:not-allowed;opacity:.65}._preview-file-input_12oy6_1183._loading_12oy6_274{border-color:var(--color-info-border);background:var(--color-info-surface)}._comment-file-input_12oy6_1217{max-width:360px}._uploading-inline_12oy6_1221{display:inline-flex;align-items:center;gap:6px;color:var(--nx-navy);font-size:13px;font-weight:800}._ticket-preview-reply-actions_12oy6_1176 ._primary-button_12oy6_296{flex:0 0 auto}._ticket-preview-activity_12oy6_1234{display:grid;gap:10px;padding-top:2px}._ticket-preview-section-header_12oy6_1240{display:flex;align-items:center;justify-content:space-between;gap:10px}._ticket-preview-section-header_12oy6_1240 h4{margin:0;color:var(--color-text);font-size:15px}._ticket-preview-section-header_12oy6_1240 span{display:inline-flex;align-items:center;justify-content:center;min-width:28px;min-height:24px;padding:0 8px;border-radius:var(--radius-pill);background:var(--color-surface-muted);color:var(--nx-slate-36);font-size:12px;font-weight:800}._ticket-preview-activity-list_12oy6_1267{display:grid;gap:8px}._ticket-preview-activity-item_12oy6_1272{display:grid;gap:6px;padding:10px;border:1px solid var(--color-border-subtle);border-left-width:4px;border-radius:var(--radius-md);background:var(--color-surface)}._ticket-preview-activity-item_12oy6_1272 div{display:flex;justify-content:space-between;gap:10px}._ticket-preview-activity-item_12oy6_1272 strong{color:var(--color-text);font-size:13px}._ticket-preview-activity-item_12oy6_1272 span,._ticket-preview-activity-item_12oy6_1272 small{color:var(--color-text-muted);font-size:12px;white-space:nowrap}._ticket-preview-activity-item_12oy6_1272 p{display:-webkit-box;margin:0;overflow:hidden;color:var(--nx-slate-36);font-size:13px;line-height:1.45;-webkit-box-orient:vertical;-webkit-line-clamp:2}._ticket-preview-activity-files_12oy6_1311{display:flex;flex-wrap:wrap;gap:6px}._ticket-preview-activity-files_12oy6_1311 button{max-width:100%;min-height:30px;overflow:hidden;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);padding:0 8px;background:var(--color-surface-subtle);color:var(--nx-navy);font:inherit;font-size:12px;font-weight:800;text-overflow:ellipsis;white-space:nowrap;cursor:pointer}._ticket-preview-activity-files_12oy6_1311 button:hover{border-color:var(--color-info-border);background:var(--color-info-surface)}._ticket-preview-activity-files_12oy6_1311 button:disabled{cursor:progress;opacity:.7}._queue-toolbar_12oy6_1344{display:grid;grid-template-columns:minmax(220px,1.3fr) repeat(6,minmax(120px,1fr)) auto;gap:10px;align-items:center}._queue-toolbar_12oy6_1344 select,._queue-toolbar_12oy6_1344 input{width:100%;min-height:38px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:8px 10px;color:var(--color-text);background:var(--color-surface);font:inherit}._queue-search_12oy6_1363{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;align-items:center;min-height:38px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:0 10px;background:var(--color-surface)}._queue-search_12oy6_1363 input{min-height:36px;border:0;padding:0}._status-chip_12oy6_1011,._priority_12oy6_1382,._sla-badge_12oy6_1011{width:fit-content;padding:4px 8px;border-radius:var(--radius-pill);font-size:12px;font-weight:800;text-transform:capitalize}._status-chip_12oy6_1011{background:var(--color-surface-muted);color:var(--nx-slate-36)}._priority-low_12oy6_1397{background:var(--color-success-surface);color:var(--color-success-text)}._priority-medium_12oy6_1402{background:var(--color-warning-surface);color:var(--nx-orange-45)}._priority-high_12oy6_1407{background:var(--color-danger-surface);color:var(--color-danger-text)}._priority-critical_12oy6_1412{background:var(--nx-red-10);color:var(--color-on-accent)}._sla-none_12oy6_1417,._sla-paused_12oy6_1418{background:var(--color-surface-muted);color:var(--color-text-muted)}._sla-ok_12oy6_1423,._sla-met_12oy6_1424{background:var(--color-success-surface);color:var(--color-success-text)}._sla-risk_12oy6_1429{background:var(--color-warning-surface);color:var(--nx-orange-45)}._sla-breached_12oy6_1434{background:var(--color-danger-surface);color:var(--color-danger-text)}._sla-prediction-badge_12oy6_1439{display:grid;gap:4px;padding:10px 12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._sla-prediction-headline_12oy6_1448{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:4px 10px}._sla-prediction-label_12oy6_1456{font-size:13px;font-weight:800}._sla-prediction-eta_12oy6_1461{font-size:12px;font-weight:700}._sla-prediction-rationale_12oy6_1466{color:var(--color-text-muted);font-size:12px;line-height:1.5}._sla-prediction-risk_12oy6_1472{border-color:var(--nx-red-87);background:var(--color-danger-surface)}._sla-prediction-risk_12oy6_1472 ._sla-prediction-label_12oy6_1456,._sla-prediction-risk_12oy6_1472 ._sla-prediction-eta_12oy6_1461{color:var(--color-danger-text)}._sla-prediction-muted_12oy6_1482{border-color:var(--color-border);background:var(--color-surface-subtle)}._sla-prediction-muted_12oy6_1482 ._sla-prediction-label_12oy6_1456,._sla-prediction-muted_12oy6_1482 ._sla-prediction-eta_12oy6_1461{color:var(--color-text-muted)}._form-grid_12oy6_1492{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}._form-grid_12oy6_1492 label{display:grid;gap:7px;color:var(--color-text-secondary);font-size:14px;font-weight:700}._form-fieldset_12oy6_1506{margin:0;border:1px solid var(--color-border);border-radius:var(--radius-md);padding:14px}._form-fieldset_12oy6_1506 legend{padding:0 6px;color:var(--color-text-secondary);font-size:14px;font-weight:800}._condition-grid_12oy6_1520{display:grid;grid-template-columns:minmax(120px,1fr) 160px minmax(120px,1fr);gap:10px}._workflow-builder-list_12oy6_1526{display:grid;gap:10px}._condition-grid-with-action_12oy6_1531{grid-template-columns:minmax(120px,1fr) 160px minmax(120px,1fr) auto}._action-grid-with-action_12oy6_1535{grid-template-columns:180px minmax(0,1fr) auto}._action-param-control_12oy6_1539{min-width:0}._action-param-stack_12oy6_1543{display:grid;gap:8px;min-width:0}._builder-add_12oy6_1549{margin-top:10px}._span-wide_12oy6_1553{grid-column:span 2}._single-column_12oy6_1557{grid-template-columns:1fr}._checkbox-row_12oy6_1561{align-content:center;grid-template-columns:auto 1fr}._checkbox-row_12oy6_1561 input{width:16px;height:16px}._form-grid_12oy6_1492 input,._form-grid_12oy6_1492 select,._form-grid_12oy6_1492 textarea,._comment-form_12oy6_1574 textarea{width:100%;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:10px 12px;color:var(--color-text);background:var(--color-surface);font:inherit}._form-grid_12oy6_1492 textarea,._comment-form_12oy6_1574 textarea{resize:vertical}._span-2_12oy6_1589{grid-column:span 2}._form-actions_12oy6_1593{display:flex;justify-content:flex-end;gap:10px}._toolbar-actions_12oy6_1599{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:10px}._toolbar-actions_12oy6_1599 select{min-width:190px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:9px 10px;color:var(--color-text);background:var(--color-surface);font:inherit}._checkbox-label_12oy6_1617{display:inline-flex;align-items:center;gap:8px}._checkbox-label_12oy6_1617 input{width:16px;height:16px}._day-picker_12oy6_1628{display:flex;flex-wrap:wrap;gap:8px}._day-picker_12oy6_1628 label{display:inline-flex;align-items:center;gap:6px;min-height:34px;padding:0 10px;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);background:var(--color-surface-subtle);color:var(--color-text-secondary);font-size:13px;font-weight:700}._day-picker_12oy6_1628 input{width:14px;height:14px}._calendar-holidays_12oy6_1653{display:grid;gap:10px;padding-top:8px;border-top:1px solid var(--color-border-subtle)}._calendar-holidays_12oy6_1653 h3{margin:0;color:var(--color-text);font-size:15px}._holiday-form_12oy6_1666,._holiday-row_12oy6_1667{display:grid;grid-template-columns:150px minmax(0,1fr) 120px 120px auto;gap:8px;align-items:center}._holiday-list_12oy6_1674,._sla-recalculation_12oy6_1679{display:grid;gap:8px}._holiday-row_12oy6_1667{min-height:38px;padding:8px 10px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._holiday-row_12oy6_1667 span{color:var(--nx-slate-40);font-size:13px}._segmented-control_12oy6_1697{display:inline-flex;padding:3px;border:1px solid var(--color-border-medium);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._segmented-control_12oy6_1697 button{min-width:44px;min-height:32px;border:0;border-radius:var(--radius-sm);background:transparent;color:var(--nx-slate-40);font:inherit;font-weight:800;cursor:pointer}._segmented-control_12oy6_1697 button._active_12oy6_389{background:var(--color-surface);color:var(--nx-navy);box-shadow:0 1px 3px var(--nx-slate-08-a12)}._row-actions_12oy6_1723{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}._saved-view-panel_12oy6_1730{display:flex;flex-wrap:wrap;justify-content:space-between;gap:12px;padding:10px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._saved-view-list_12oy6_1741,._saved-view-form_12oy6_1742,._saved-view-chip_12oy6_1743{display:flex;flex-wrap:wrap;align-items:center;gap:8px}._saved-view-chip_12oy6_1743{min-height:34px;padding:3px 4px 3px 10px;border:1px solid var(--color-border-medium);border-radius:var(--radius-md);background:var(--color-surface)}._saved-view-chip_12oy6_1743._active_12oy6_389{border-color:var(--color-info-border);background:var(--color-info-surface)}._saved-view-chip_12oy6_1743>button:first-child{border:0;background:transparent;color:var(--nx-navy);font:inherit;font-weight:800;cursor:pointer}._saved-view-form_12oy6_1742 input{min-height:34px;min-width:min(220px,100%);padding:0 10px;border:1px solid var(--color-border-medium);border-radius:var(--radius-md);background:var(--color-surface)}._column-picker_12oy6_1781{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:10px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface)}._column-picker_12oy6_1781 label{display:inline-flex;align-items:center;gap:6px;min-height:30px;color:var(--nx-slate-36);font-size:13px;font-weight:800}._bulk-action-bar_12oy6_1802{align-items:center}._bulk-selection-summary_12oy6_1806{display:inline-flex;align-items:center;min-height:34px;padding:0 10px;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);background:var(--color-surface-subtle);color:var(--nx-slate-22);font-size:13px;font-weight:800}._section-gap-small_12oy6_1819{margin-top:12px}._approval-comment_12oy6_1823{margin-bottom:14px}._detail-layout_12oy6_1827{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}._back-link_12oy6_1834{display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 14px;margin-bottom:18px;border:1px solid var(--color-border-medium);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--nx-slate-22);font-weight:700}._back-link_12oy6_1834:hover{border-color:var(--color-info-border);color:var(--nx-navy);background:var(--color-info-surface)}._ticket-title-row_12oy6_1854{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}._ticket-title-row_12oy6_1854 h2{margin:2px 0 0;font-size:24px}._ticket-command-strip_12oy6_1866{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:16px;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle)}._ticket-command-metrics_12oy6_1878,._ticket-command-actions_12oy6_1879{display:flex;align-items:center;flex-wrap:wrap;gap:8px}._ticket-command-metrics_12oy6_1878 span:not(._status-chip_12oy6_1011){display:inline-flex;align-items:center;min-height:28px;padding:0 9px;border:1px solid var(--color-border-medium);border-radius:var(--radius-pill);background:var(--color-surface);color:var(--nx-slate-36);font-size:12px;font-weight:800;text-transform:capitalize}._ticket-command-actions_12oy6_1879 ._secondary-button_12oy6_322{min-height:32px}._ticket-state-resolved_12oy6_1904,._ticket-state-closed_12oy6_1905{background:var(--color-success-surface);color:var(--color-success-text)}._ticket-state-pending_requester_12oy6_1910,._ticket-state-pending_internal_12oy6_1911{background:var(--color-warning-surface);color:var(--nx-orange-45)}._ticket-state-cancelled_12oy6_1916{background:var(--color-danger-surface);color:var(--color-danger-text)}._ticket-description_12oy6_1921{margin:18px 0 24px;color:var(--color-text-secondary);line-height:1.7;white-space:pre-wrap}._ticket-subsection_12oy6_1928{display:grid;gap:12px;margin:0 0 24px}._ticket-subsection_12oy6_1928 ._section-header_12oy6_497{margin-bottom:0}._ticket-subsection_12oy6_1928 h3{margin:0;font-size:16px}._attachment-list_12oy6_1943{display:grid;gap:8px}._attachment-item_12oy6_1948{width:100%;padding:12px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface-subtle);color:var(--color-text-secondary)}._attachment-open_12oy6_1957{min-width:0;display:grid;gap:5px;border:0;padding:0;background:transparent;color:inherit;text-align:left;cursor:pointer}._attachment-item_12oy6_1948:hover{border-color:var(--color-info-border);background:var(--color-info-surface)}._attachment-open_12oy6_1957 strong,._attachment-open_12oy6_1957 span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._attachment-open_12oy6_1957 span{color:var(--color-text-muted);font-size:13px}._file-picker_12oy6_1986{min-width:0;min-height:42px;display:inline-flex;align-items:center;gap:8px;border:1px solid var(--color-border-strong);border-radius:var(--radius-sm);padding:10px 12px;color:var(--color-text);background:var(--color-surface);font:inherit;font-weight:700;cursor:pointer}._file-picker_12oy6_1986._compact_12oy6_316{min-height:40px}._file-picker_12oy6_1986 span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}._file-picker_12oy6_1986:hover{border-color:var(--color-info-border);background:var(--color-surface-subtle)}._file-picker_12oy6_1986:disabled{cursor:not-allowed;opacity:.65}._file-picker_12oy6_1986._loading_12oy6_274{color:var(--nx-navy);border-color:var(--color-info-border);background:var(--color-info-surface);cursor:progress}._spin-icon_12oy6_2029{animation:_spin_12oy6_2029 .85s linear infinite;flex:0 0 auto}@keyframes _spin_12oy6_2029{to{transform:rotate(360deg)}}._timeline_12oy6_2040{display:grid;gap:12px;margin:0 0 18px}._timeline-toolbar_12oy6_2046{display:grid;grid-template-columns:minmax(220px,1fr) 160px auto auto auto;gap:10px;align-items:end;margin:0 0 12px}._timeline-toolbar_12oy6_2046 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button._active_12oy6_389{border-color:var(--color-info-border);background:var(--color-info-surface);color:var(--nx-navy)}._timeline-filter-bar_12oy6_2082 button span{min-width:20px;min-height:20px;padding:1px 6px;border-radius:var(--radius-pill);background:var(--color-surface-muted);color:var(--nx-slate-36);font-size:12px;text-align:center}._timeline-filter-bar_12oy6_2082 button._active_12oy6_389 span{background:var(--color-surface);color:var(--nx-navy)}._timeline-item_12oy6_2127{border:1px solid 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